Resources

Everything you need to move faster

Access support, documentation, FAQs, and real-time service health in one place. We keep our resources aligned with the product so you can find answers quickly and stay unblocked.

Need immediate help?

Get unstuck fast

Talk to humans and experts

Reach the team directly for onboarding, workflow changes, or critical issues. We respond quickly and keep you updated.

Email support@fleximetadoc.com WhatsApp our support crew Weekdays 8:00–17:00 SAST with priority escalation for incidents.

Self-service

Learn, configure, and troubleshoot

  • Guided onboarding packs
    Step-by-step setup for surveys, automation, integrations, and reporting.
  • Configuration recipes
    Snippets for RBAC, notifications, data retention, and workspace governance.
  • Reliability playbooks
    Incident runbooks, SLA expectations, and rollback guidelines for safe changes.
Support desk

Open a ticket with context, attachments, and preferred channels.

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FAQs

Short answers to the most common implementation and billing questions.

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Documentation

API references, feature guides, and admin policies for your workspace.

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Status

Live uptime, scheduled maintenance, and post-incident summaries.

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