Version 2026-11-02 · 2 November 2026
Accessibility Statement
Our accessibility aims, current assurance limits and how to request assistance.
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1. Accessibility aim and assurance
We aim to make core journeys usable with keyboards, assistive technology, zoom and different display settings, using WCAG 2.2 Level AA as a design target. This is an improvement goal, not a claim of full conformance, independent certification, completed regular audits or universal compatibility. We will identify any assessment evidence and its scope when it is available.
Accessibility includes customer-authored forms, uploaded documents and third-party components. Those materials may contain barriers outside the platform interface, but we will consider reasonable assistance and remedies rather than treating the dependency as a blanket exclusion.
2. Report a barrier or request an alternative
Contact support@fleximetadoc.com with the page or task, the barrier and the assistance you need. Browser, device and assistive-technology details can help but are optional. You do not need to disclose a diagnosis or other unnecessary health information. Tell us if a deadline or essential task is affected.
We will review the request, discuss a practical alternative where available and explain the proposed next step. We do not promise a fix date before investigating. Privacy or records-access requests can also be made by email, without using an inaccessible form or signing in.
3. Priorities and rights
Our priorities include clear labels and headings, keyboard operation and visible focus, readable contrast, understandable validation, and accessible alternatives for important content. Progress must be supported by actual checks; a policy statement does not establish that every component meets the target.
This statement does not limit rights under South African equality, disability, consumer or data-protection law. You can ask for escalation through hardus.vandyk@fleximetadoc.com or use any competent statutory complaint route.