Acceptable Use Policy

1. Prohibited activity

• Do not use the platform for fraud, unlawful surveillance, impersonation, infringement, unlawful discrimination, abuse or illegal content.
• Do not upload malware, steal credentials, evade tenant or permission boundaries, probe systems without permission, launch denial-of-service attacks or bypass agreed usage limits.
• Do not falsify source documents, approvals, identity, audit logs or evidence; conceal material AI-generated errors; or represent an unverified result as a certified or legally approved decision.
• Do not send unlawful bulk messages or process personal information without a lawful basis and required notices, permissions and safeguards.
• Do not remove rights notices or copy protected software beyond your licence or mandatory legal rights.

2. Customer responsibilities

Use least-privilege access, protect credentials, check the authority of people who submit or approve information, and review AI output before consequential action. Define retention, notification and review requirements appropriate to your purpose. Obtain permission before testing security or load. Use synthetic or properly authorised data for development and demonstrations.

Special personal information, children’s information and regulated workloads require an agreed supported configuration and the safeguards required by law. Feature availability is not evidence of suitability. Customer duties do not remove FlexiMetaDoc’s own operator, security or service obligations.

3. Investigation, restrictions and review

We may investigate credible misuse and apply proportionate measures: requesting remediation, limiting harmful requests, temporarily restricting affected access, or terminating for serious or repeated material breach. We will explain the reason and offer an opportunity to respond where lawful and safe. Urgent action may precede notice to contain a real security risk or comply with law.

We limit investigative access to what is necessary, protect confidential information and retain evidence only on a lawful basis. Statutory notice, remedy, refund and complaint rights remain available. The Terms of Service govern termination and liability; this policy creates no additional indemnity or separate liability cap.

4. Report misuse or challenge a restriction

Report abuse to support@fleximetadoc.com and security concerns to hardus.vandyk@fleximetadoc.com. Include the relevant account, timestamps and a concise description. Do not send passwords, complete confidential datasets or exploit payloads by ordinary email. Ask for a secure evidence channel. You may use the same contacts to request review of an enforcement decision.