Version 2026-11-02 · 2 November 2026
Legal Centre
FlexiMetaDoc terms, privacy, consumer rights and service policies for South African customers.
You can save or print this page using your browser. Contract terms apply from acceptance or a properly notified effective date; publication does not retrospectively change an existing agreement.
Current policies
- Terms of Service — contract terms and the most-recent-payment liability cap
- Privacy Policy — POPIA roles, purposes, security incidents and rights
- Acceptable Use Policy — lawful use and proportionate enforcement
- Service Level Agreement — scope of expressly agreed availability and support
- Refunds and Cancellation — cancellation, cooling-off and refund rights
- Data Processing Agreement — customer and operator obligations
- Cookies and Similar Technologies — essential storage and optional tracking
- Access to Information and PAIA — request forms and complaint routes
- PAIA Manual — records, processing and access procedures
- Processing and Retention Schedule — supported provider routes, retention and transfers
- Accessibility Statement — assistance and accessibility aims
Privacy and access requests
Email the Information Officer through hardus.vandyk@fleximetadoc.com without creating an account. Signed-in users can also submit correction, restriction or objection, export and automated-decision review requests, and use the request tracker. A recorded request is not a completed decision.
Previous versions and existing agreements
The current document version is 2026-11-02. Existing contracts and claims are governed by the version validly applicable to them; this update is not retrospective. Historical source copies below preserve the published January 2026 document set, whose visible effective-date label was 15 September 2025.
- Terms — January 2026 archived source
- Privacy — January 2026 archived source
- Acceptable use — January 2026 archived source
Archive downloads preserve the original source and are not executable pages. For a readable copy or the version applicable to your order, contact hardus.vandyk@fleximetadoc.com.
Terms — October 2026 archived source. All nine October 2026 policy documents remain retrievable through their original document type and version.