Version 2026-11-02 · 2 November 2026
Access to Information and PAIA
How to request records, use the prescribed forms and contact the Information Regulator.
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1. Submit a request without signing in
Address requests to the Information Officer / Head of FlexiMetaDoc (Pty) Ltd through hardus.vandyk@fleximetadoc.com. You may request personal information under POPIA or records required to exercise or protect a right under the Promotion of Access to Information Act 2 of 2000 (PAIA). You do not need an account or a paid service.
Read the PAIA manual for record categories, the Information Officer, processing information, fees and remedies. The processing schedule explains provider routes and retention controls. Your ability to submit a request does not depend on signing in, paying or arranging a visit.
2. Forms and information needed
The Information Regulator’s PAIA page provides the guide, Form 2 for access requests, Form 3 for decisions and fees, and Form 5 for complaints. For a private-body PAIA request, identify the record, the right to be exercised or protected and why the record is needed for that right. State your preferred access format and how we should contact you; provide authority if acting for another person.
We may seek reasonable clarification and proof of identity or authority. Please do not email identity documents or sensitive records unless a secure channel has been arranged. We will explain prescribed fees, exemptions and any lawful deposit before charging. There is no fee merely to confirm whether we hold your personal information under POPIA.
3. Decision and review
PAIA decisions are normally due within 30 calendar days. A permitted extension of no more than a further 30 days must be notified with reasons and review rights. A refusal must be based on the applicable statutory grounds; confidentiality is not an automatic refusal of every business record.
Private bodies do not have the statutory internal appeal used by certain public bodies. You may complain to the Information Regulator using its prescribed process, generally within 180 days of the relevant refusal or failure to respond, subject to applicable extensions and condonation. Competent court remedies remain available. Check current forms and deadlines on the Regulator’s website.
4. Records and personal-information requests
Public website notices and published product information can be read without a formal request. Other records may include incorporation and governance records, customer and supplier agreements, billing and accounting records, personnel records, customer content, access and audit records, and support correspondence, to the extent held. Listing a category does not make all its records automatically available or promise that we hold a particular record.
For correction, deletion, objection, restriction or automated-decision requests, see the Privacy Policy. These may follow POPIA procedures rather than a PAIA records request. We will help identify the applicable route.